Activity – Member comes in to cash a check and the teller uses the check cashing function which does not write out a transaction on the member’s account. The teller has no idea that the member has been cashing fraudulent checks at multiple locations on that same day as nothing warns them that other activity has been occurring.
Solution – Expand the teller audit log view and warning message to include transactions that do not hit the member’s transaction history.
Status – In process: #32512 Tools for Tracking Cashed-Check Activity. This project adds a new teller audit inquiry by member, and also enhances the SARs warning so you can jump over to this new inquiry and see teller-line activity this member did recently.